Frequently Asked Questions (FAQs)
HOW DO I LOCATE A BROKEN UNDERGROUND PIPE?
We have a High Pressure Jetter with CCTV screen so we can show you where your breakage is located and then fix the leakage as soon as possible.
HOW DO PLUMBERS CLEAN AND UNBLOCK DRAINS?
Using our High Pressure Jetter, we can clear most blockages and show you the result with our camera, while also taking pictures for your records.
WHAT CAUSES BLOCKED DRAINS?
Multiple things will cause blocked drains. Common sources of blockages include quilted toilet
paper, large clumps of hair, grease and fat from cooking, underground tree roots, sanitary items, baby wipes and nappies – all of which take significantly longer to break down compared to conventional toilet paper.
MY WATER BILL IS QUITE HIGH AND NONE OF MY TAPS ARE LEAKING,WHAT WOULD BE CONTRIBUTING TO MY HIGH BILL?
Firstly, check that your toilet is not leaking and the cistern is not overflowing. If you find this hard to read you can place a few drops of food colouring in the water to check for any leakage. If the water in the bowl changes colour within 15 minutes then this indicates that water is leaking into the bowl and a repair needs to be made. At this stage, you should contact a technician at Simply Magic Plumbing to get it fixed immediately.
SHOULD I ACCEPT THE CHEAPEST QUOTE?
Would you choose the cheapest agent to sell your property, or the cheapest mechanic to service your car? No! We recommend that you choose a plumber that offers you an in-depth description of the work that is needed and using the best tools and equipment to do so.
DO SIMPLY MAGIC PLUMBING OFFER ANY DISCOUNTS?
Yes! We offer a membership to customers with rewards and discounts, for more information you can call 1800 SMP 247
We also have a 20% discount for seniors because we care about helping our community as much as we can.
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